Norstar Voice Mail:

	Some General Information:		
1) Types of mailboxes:
a. Subscriber mailboxes are linked to an extension.
b. Information mailboxes only play a message.
2) The mailbox number should be set to the extension number of the subscriber.
3) A mailbox will not receive calls until it has been initialized.
4) You need the following to setup a new mailbox:
a. Default or Admin changed voicemail system password.
b. The default service class of a user.
c. Extension of the user.
d. Name of the user.
5) If you have a user that is new but using an existing extension were the voicemail was setup for a previous user, It is recommended you delete the mailbox and Add it back in as a new mailbox.  This clears the name, recorded name, password and all messages in the mailbox.
6) The voicemail typed name is used for the autoattendant and Directory.  This is not the same as the extension name shown on the phone when you Intercom or transfer a call to a person.
7) The Recorded Name of the mailbox is an audio recording of the persons name.  This is played when the system created greating is used when a person first calls that persons voicemailbox.  This is recorder by the User.
8) The default password for a mailbox when first added is ‘0000’.
9) We generally set the password to ‘1234’.  (Should Be Changed to a Unique Password.)
10) While programming, you can exit the system at any time by pressing the hangup button or answering a call.


	** Programming of voicemail must be done on a phone with 2 or more  vertical rows of buttons.	

1) Determine the default password:
Extension length = 2 digits (12), password = ‘120000’.
Extension length = 3 digits (102), password = ‘1020000’.
Extension length = 4 digits (1002), password = ‘10020000’.
		
		Default password = ____________.

2) How to enter Voicemail programming:
a. Press Feature 983.
b. Enter the password.

3) Determine the Service Class of the Voicemail.
a. Follow step 2 above.
b. Press the button under Chng on the display.
c. Enter the operators extension.  ( Or a known previously setup extension).
d. Press Next until service class is displayed.

Service Class:____________.

4) Add a mailbox:
a. Enter programming (Sep 2).
b. Press Add.
c. Enter the Mailbox number (Usually the extension).
d. Enter the service class.
e. Enter the name.
f. Press Y for message waiting.
g. Press Y for Message notfification.
h. Press Next (or *) till you get back to the Admin menu.

5) Delete a Milbox:
a. Enter programming (Step 2).
b. Press Delete.
c. Enter the Mailbox number.
d. Press Yes to confirm delete.

6) Reset a password:
a. Enter programming (step2).
b. Press Chng.
c. Enter the mailbox number.
d. Press Reset password yes.